First, let’s discover if you are a good cultural fit for our team 🙂
We are an ad tech company operating out of Los Angeles California in pay-per-click marketing space. Our SaaS helps Google Ads advertisers protect their investment and maximize their ROI by detecting and removing wasteful ad traffic from their advertising campaigns. We’ve built the absolute best solution for a significant problem for PPC advertisers and we need your help proving it to the world. We are a small global team distributed mostly between the United States and Europe.
You are a “get things done” person. You get satisfaction in helping others and love to be in the center of solving problems. You love asking “what is?” questions rather than “how do I?” questions. You go above and beyond for your colleagues and clients, as you consider them to be your partners. You love small teams, startup environments and working remotely with a passion, and you are a great communicator.
You do not need to be micromanaged nor do you expect to be handheld every step of the way. You do not shy away from taking on multiple roles, wearing multiple hats and stepping outside of your comfort zone. You’re not looking for a regular “9-5” job. You do not need anyone to organize your time.
You do not expect or need to be micromanaged and your hand to be held on every step of the way. You do not shy away from stepping out of your comfort zone. You generally do not need to be told the same thing twice.
This is a full-time 100% remote engagement. You will be taking on the role of our (junior) support representative. This means you will be the first point of contact for many of our customers and partners.
Your main goal is customer success, as this is the primary way we define success at ClickGUARD. You are to be a voice of ClickGUARD to the outside world and a voice for our customers, leads and partners to ClickGUARD. You would be committed to fight for the most successful outcomes in the shortest possible time frames.
Here’s a summary of what we expect you will be doing in this role:
ClickGUARD support works Monday through Saturday. We operate in 3 shifts:
We’re looking for someone who would perform in the first 2 shifts, where shifts change every week, or per agreement with the rest of the team. This role is best suited for individuals from time zones closer to Central European time.
ClickGUARD Support is not active on Sundays. Workload during Saturdays is significantly lower than during the working week. On Saturdays we expect our support to be responsive on chat.
This is a minimum for ClickGUARD to consider you as a potential good fit:
The following skills are more than welcome:
This is how we’d like you to start your adventure with us:
We are a fast-growing and dynamic team who passionately believe in our mission. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
If all of the above got you interested or hyped and you believe you would be a good fit for the role - we invite you to submit a formal application here. We respond to all applicants and do not discriminate in any way, shape or form.