# How to fix support access invitation error in Google Ads

Google Ads shows this error when the domain of the email you're inviting isn't in your account's allowed domains list. To fix it, open your Google Ads security settings, add the domain of the email address to the allowed domains, save, and then send the support access invitation again.

Source: https://www.clickguard.com/help/faq/fix-support-access-invitation-error
Published: 2026-04-18
Updated: 2026-04-18
Author: Nikola Pejic

### How to fix "This email address isn't in an allowed domain. to make changes to the allowed domain list, update your security settings." in your Google Ads account.

![Google Ads error saying the email address isn't in an allowed domain](/docs-media/file-1776185705996.png)

This error happens when the domain of the email address you're trying to add is not in your allowed domains list.  
  
You just need to follow these few simple steps:  

### STEP 1

Copy the domain of the email you want to add to your Google Ads account. For example: [support@clickguard.com](mailto:support@clickguard.com); the domain here is **clickguard.com**

### STEP 2

Go to your **ADMIN** settings, then click on **Access and Security** → **Security** → **Allowed domains**

![Allowed domains under Access and security in Google Ads Admin](/docs-media/file-1776185706083.png)

### STEP 3

Once you click on Allowed domains, just paste the domain of the email you want to add.  
Then click **SAVE**.  
  

![clickguard.com added to allowed domains in Google Ads](/docs-media/file-1776185705633.png)

### STEP 4

Try granting access again.  
  

See also: [How to enable support access to your Google Ads account](https://www.clickguard.com/help/faq/enable-google-ads-support-access).

## Related articles

- [How to enable support access to your Google Ads account](https://www.clickguard.com/help/faq/enable-google-ads-support-access.md)