# How to request refunds from Google Ads

To request a refund from Google Ads for invalid or fraudulent clicks, submit a Click Quality Investigation Request through Google's official form. Support your request with the clicks you suspect: you'll find them in ClickGuard's Click Forensics section by selecting the time period you want Google to review.

Source: https://www.clickguard.com/help/faq/how-to-request-google-ads-refunds
Published: 2026-09-30
Updated: 2026-09-30
Author: Nikola Pejic

To initiate a refund request from Google Ads due to suspected invalid or fraudulent clicks, you must submit a **Click Quality Investigation Request** through Google’s official form, which can be accessed on the link below:  
  
[https://support.google.com/google-ads/contact/click\_quality](https://support.google.com/google-ads/contact/click_quality)

As part of the submission process, Google requires detailed evidence of suspicious activity, specifically a **click log** documenting the potentially fraudulent clicks. You can easily retrieve this information from your ClickGuard dashboard by navigating to the **Click Forensics** section, selecting the specific time period. After that, you can use the **Filters** to list only **Bad** clicks for that specific time period and then download the CSV file via **Export** button.  
  
![Bad clicks filtered on ClickGuard's Click Forensics page, ready to export as CSV](/docs-media/file-1790758425069.png)  

The exported CSV file can be downloaded from the **Scheduled Reports** —> **Downloads** tab.

**Please Note:**

Google only permits one manual click quality investigation request per advertiser account every **60 days**. Therefore, it is essential to compile and submit all relevant evidence and supporting data within a single, comprehensive request to maximize the chances of a favorable outcome.

See also: [How to export click data from your ClickGuard account](https://www.clickguard.com/help/faq/how-to-export-click-data).

## Related articles

- [How to export click data from your ClickGuard account](https://www.clickguard.com/help/faq/how-to-export-click-data.md)