# Can't access my ClickGuard account

If you can't log in to ClickGuard, the most common cause is a forgotten password: click Forgot password on the login page and follow the reset email. Also check your email and password for typos, and try clearing your browser cache. For 2FA problems or a restricted account, contact our support team.

Source: https://www.clickguard.com/help/troubleshooting/cant-access-my-clickguard-account
Published: 2026-10-01
Updated: 2026-10-01
Author: Nikola Pejic

If you're having trouble accessing your ClickGuard account, here are the most common reasons and steps to help you get back in:  
  

## 1\. Forgotten password

If you’ve forgotten your password:

1.  Go to the [ClickGuard login page](https://app.clickguard.com/).
2.  Click "Forgot Password?" below the login form.
3.  Enter your email address and check your inbox for the reset link.
4.  Follow the instructions in the email to set a new password.

![Password reset on the ClickGuard login page](/docs-media/file-1776149238746.png)

📌 **Note:** The reset link is valid for a limited time. Be sure to check your **Spam or Promotions** folder if you don’t see it.

## 2\. Incorrect email or password

-   Double-check for any typos in your email or password.
-   Ensure **Caps Lock** is not on.  
    

## 3\. Account access restricted or deactivated

If your account has been **suspended, deactivated**, or access is otherwise restricted, you may see an error message or get redirected.

➡️ In this case, please [contact our support team](https://www.clickguard.com/contact-us), and we’ll investigate the issue as quickly as possible.

## 4\. Two-factor authentication (2FA) issues

If your account uses 2FA and you’re locked out due to:

-   Lost device
-   Expired authenticator codes
-   Problems with your authentication app  
    

Please reach out to support and include your registered email address so we can help verify your identity and reset your 2FA settings if necessary.

## 5\. Browser or network issues

Sometimes, login problems are caused by local factors:

-   Try clearing your browser cache and cookies - Click [HERE](https://www.refreshyourcache.com/en/home/) for instructions on how to clear it, depending on your browser type
-   Use a different browser or device
-   Ensure you're not behind a firewall or VPN that could interfere  
    

## 🚨 Still can’t access your account?

If none of the above resolves the issue, please [submit a support request](https://www.clickguard.com/contact-us) with the subject line:

**“Urgent: Can’t Access My Account”**  

Include the following:

-   The email address you use to log in
-   A brief description of the issue
-   Any relevant screenshots or error messages

See also: [Security and privacy](https://www.clickguard.com/help/getting-started/security-and-privacy).

## Related articles

- [Security and privacy](https://www.clickguard.com/help/getting-started/security-and-privacy.md)