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ClickGUARD Support Plans
Customer Support
ClickGUARD is committed to providing the exceptional service we'd want to receive ourselves!
(Real) help that's here when you need it!
Our mission is to protect your advertising dollars from unnecessary waste and help you get the most out of your campaigns, so we’re ready to answer your questions and resolve your issues quickly and efficiently.
In-app guides
ClickGUARD’s in-app experience is supported with simple yet extremely effective guidelines throughout the application to assure of easy setup and configuration of protection rules.
knowledge base
A key component for tackling complex problems is an easy-to-use, searchable knowledge base. We continuously build on our documentation to make sure we cover everything from the simplest to the most complex situations.
Expert help
Click fraud and ad optimization often present a non-trivial challenge to an advertiser, hence why support representatives are highly trained and well versed in AdWords and ClickGUARD. We are ready to guide you on how to apply the best protection to your advertising campaigns.
Account audits
To ensure your success, our support team is available for on-demand audits of your ClickGUARD accounts. Audits can be scheduled for reviewing your setup and protection configuration and to help interpret actionable data collected. We’ll also suggest changes and make sure you’re getting the most value from our platform.
Support plans
Every ClickGUARD plan includes a corresponding support plan.
Basic
Alert GUARD users
24/7 Customer support
In-App Instruction Guides
Knowledge Base Access
Email Support
24h response time
In-App Chat Support / Limited
Limited to emphasizing knowledge base docs
Standard
Premium & Active GUARD users
24/7 Customer support
In-App Instruction Guides
Knowledge Base Access
Email Support
24h response time
In-App Chat Support / MON-FRI
9am-6pm PST MON-FRI
9am-6pm CET MON-FRI
On-demand Account Audit
Once every 90 days for a single AdWords account
Elite
Elite GUARD users
24/7 Customer support
In-App Instruction Guides
Knowledge Base Access
Email Support
Priority Response!
In-App Chat Support / MON-SAT
9am-6pm PST MON-SAT
9am-6pm CET MON-SAT
On-demand Account Audit
Once every 60 days for a single AdWords account
Phone Support / MON-FRI
9am-6pm PST MON-FRI
9am-6pm CET MON-FRI
Custom plans
Standard Users
Large-scale businesses often require custom Service Level Agreements that would define specific response times and a custom support level. ClickGUARD offers custom plans for standard users that may include SLA-defined support plans.
Agencies
ClickGUARD plans for agencies are exclusive and include STANDARD or PREMIUM levels of support. Based on your needs, we’re open to defining custom support plans that would be covered with an SLA.
Omni-Channel Support
Email is not dead! Also, our support staff is available for quick replies 24/7. Majority of email requests answered within 1-2h.
In-App Chat
It doesn’t get easier than this! We’re just an instant message away 24/7. We find chat to be our best ally in providing the best support!
Phone
Lines are open! We love talking to our customers. You’re just a phone call away from our experts who are always ready to help.