Can't access my ClickGuard account

If you're having trouble accessing your ClickGuard account, here are the most common reasons and steps to help you get back in:

1. Forgotten password

If you’ve forgotten your password:

1. Go to the ClickGuard login page.
2. Click "Forgot Password?" below the login form.
3. Enter your email address and check your inbox for the reset link.
4. Follow the instructions in the email to set a new password.

📌 Note: The reset link is valid for a limited time. Be sure to check your Spam or Promotions folder if you don’t see it.

2. Incorrect email or password

• Double-check for any typos in your email or password.
• Ensure Caps Lock is not on.
  

3. Account access restricted or deactivated

If your account has been suspended, deactivated, or access is otherwise restricted, you may see an error message or get redirected.

➡️ In this case, please contact our support team, and we’ll investigate the issue as quickly as possible.

4. Two-factor authentication (2FA) issues

If your account uses 2FA and you’re locked out due to:

• Lost device
• Expired authenticator codes
• Problems with your authentication app
  

Please reach out to support and include your registered email address so we can help verify your identity and reset your 2FA settings if necessary.

5. Browser or network issues

Sometimes, login problems are caused by local factors:

• Try clearing your browser cache and cookies - Click HERE for instructions on how to clear it, depending on your browser type
• Use a different browser or device
• Ensure you're not behind a firewall or VPN that could interfere
  

🚨 Still can’t access your account?

If none of the above resolves the issue, please submit a support request with the subject line:

“Urgent: Can’t Access My Account”

Include the following:

• The email address you use to log in
• A brief description of the issue
• Any relevant screenshots or error messages

See also: Security and privacy.