Effective Date: May 2018
When registering for ClickGUARD you can be certain that we have implemented comprehensive security practices to ensure that only registered users and those people who are provided authorized access to, can see your ClickGUARD data. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our website at www.clickguard.com (the “Site”) and app.clickguard.com, our support platform, and tools and services offered on the Site (theService). The use of information collected through the Service shall be limited to the purpose of providing the Service for which the client has engaged ClickGUARD.
ClickGUARD has further committed to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs and the for more information or to file a complaint. The services of EU DPAs and the Swiss FDPIC are provided at no cost to you.
ClickGUARD is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). In certain circumstances, the Privacy Shield Framework provides the right to invoke binding arbitration to resolve complaints not resolved by other means, as described in Annex I to the Privacy Shield Principles.
2. Information You Provide
When registering with an email address, we collect your full name, company or organization name, phone number and email address. When signing up, ClickGUARD will collect credit card information and use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on ClickGUARD’s behalf.
You may also provide personal information about other people, such as their name and email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
If your personal information changes, or if you no longer desire our service, you can modify, update, delete your account information at any time by contacting us at the contact information listed below. We will respond to any requests for access to personal information within 30 days. ClickGUARD’s practice is not to use such personal information for marketing purposes unless explicitly authorized. ClickGUARD may use the collected personal information and other information ClickGUARD collects about your use of the Service, to operate and make the Service available to you, for billing, identification, and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site. On occasion we may send out email newsletters, if you wish to opt out of these newsletters, please follow the unsubscribe directions in these emails.
ClickGUARD will retain your information for as long as your account is active or as needed to provide you services. We will also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
ClickGUARD may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of ClickGUARD and the authorized third parties referred to here. These companies are authorized to use your personal information only as necessary to provide these services to us. Although ClickGUARD owns the software, code, databases, and all rights to the ClickGUARD application, you retain all rights to your data.
3. Information Related to Data Collected for our Clients
ClickGUARD collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.
Choice – We collect information for our clients, if you are a visitor or customer of one of our Clients and would no longer like to be included in the record of our Clients that use our service, please contact the client that you interact with directly. If you are a Client and would like to update your account please contact us at the contact information listed below.
Service Provider, Sub-Processors/Onward Transfer – ClickGUARD may transfer generic account information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by our Clients – ClickGUARD has no direct relationship with the devices whose data it processes. Anyone who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the ClickGUARD client (the account controller). If the client requests ClickGUARD to remove the data, we will respond to their request within 30 business days.
4. Cookies and Tracking Technologies
Technologies such as: cookies, beacons, tags, and scripts are used by ClickGUARD and our partners, marketing partners, affiliates, or analytics or service providers, or online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around client sites and to gather demographic information about client user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
5. Analytics / Log Files
As is true with most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
6. Local Storage
We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LS such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.
7. Behavioral Advertising / Re-Targeting
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting us at the contact information listed below. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
8. Information Sharing
Except as described in this policy, ClickGUARD will not give, sell, rent, share or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process (including requests to meet national security or law enforcement requirements), or to establish or exercise our legal rights or defend against legal claims.
We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. ClickGUARD may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.
9. Children’s Personal Information
The Service and Site are not intended for, nor does ClickGUARD knowingly collect any personal information from children under the age of 18.
10. Protection of Information
The security of your personal information and our clients’ information is important to us. ClickGUARD maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. When you enter sensitive information, such as a credit card number, on our order forms and login credentials on our platform login page, we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at the contact information listed below.
ClickGUARD is SOC 2 compliant and maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure.
11. Links to 3rd Party Sites
12. Blog / Forum
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and remove the information or by contacting the appropriate third party application.
13. Social Media Widgets
We display personal and company testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at the contact information listed below.
16. Business Transactions
17. Terms of Service
When you access and use the Service, you are subject and bound to the ClickGUARD Terms of Service.
18. Contact Us
ClickGUARD Software LLC.